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Privacy Policy

Privacy Policy – AlienTools LLC (alientools.com / shop.alientools.com)

Last updated: February 15, 2026
This Privacy Policy explains how AlienTools LLC (“AlienTools,” “we,” “us”) collects, uses, discloses, and protects personal information when you visit alientools.com and/or purchase from shop.alientools.com (together, the “Site”).

1) Who we are (Controller)

AlienTools LLC
522 W Riverside Ave Ste N
Spokane, WA 99201
United States
Phone: +1 520-216-4410
Email: info@alientools.com
If you have questions about this Privacy Policy or our data practices, contact us using the details above.

2) What this policy covers

This Privacy Policy applies to personal information we collect when you:

  • browse the Site,
  • create an account,
  • place an order or attempt to place an order,
  • contact support or communicate with us,
  • subscribe to marketing communications (e.g., newsletter),
  • participate in programs such as affiliate/referral or partner programs (where offered on the Site).

It does not cover third-party websites or services you may access via links on the Site. Those third parties have their own privacy policies.

3) Personal information we collect

We collect personal information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A. Information you provide to us

Depending on how you use the Site, you may provide:

  • Identity and contact details: name, email, phone number, billing/shipping address, company name (if applicable).
  • Account details: username/login credentials (passwords are stored in encrypted/hashed form where supported by the platform).
  • Order and transaction details: items purchased, order history, invoice details, VAT/tax IDs (if applicable), communications related to orders.
  • Customer support and communications: messages, attachments, and any information you choose to share with us.

B. Information collected automatically (Device/Usage data)

When you visit the Site, we may automatically collect:

  • Device and connection data: IP address, browser type, device identifiers, operating system, language settings.
  • Usage data: pages viewed, time spent, clicks, referring/exit pages, and similar interaction data.
  • Approximate location: inferred from IP address (e.g., country/region).
  • Cookies and similar technologies: described in Section 8.

C. Information from third parties

We may receive information from:

  • Payment service providers (e.g., payment confirmation/status and limited billing details). Payment methods shown on the Site may include options such as PayPal, card payments, SEPA, Sofort, bank transfer, Bancontact, and Giropay (availability varies by region and checkout).
  • Shipping/logistics partners (delivery status, tracking events).
  • Marketing/analytics providers (aggregated reporting or campaign performance; depending on your cookie choices).

We do not intentionally collect “sensitive” personal information (e.g., health data, biometric data). Please do not submit sensitive information through the Site.

4) How we use personal information (Purposes)

We use personal information to:
Provide the Site and fulfill orders

  • process and complete purchases,
  • provide invoices/receipts and order confirmations,
  • arrange shipping and delivery,
  • handle returns, replacements, and customer service.

Manage accounts and customer relationships

  • create and administer user accounts,
  • respond to inquiries, support tickets, and warranty requests,
  • provide important notices (e.g., policy changes, security updates).

Payments and fraud prevention

  • process payments and verify transactions,
  • detect and prevent fraud, abuse, and security incidents.

Improve and protect the Site

  • troubleshoot, debug, and improve performance,
  • analyze usage to improve products and user experience,
  • maintain the security and integrity of systems.

Marketing and communications (where permitted)

  • send newsletters and product updates (you can unsubscribe),
  • measure and optimize marketing campaigns (subject to cookie/consent choices where required).

Legal and compliance

  • comply with legal obligations (tax, accounting, export/import compliance, etc.),
  • enforce terms and protect rights and safety.

5) Legal bases (EEA/UK/Switzerland visitors)

If you are located in the EEA/UK/Switzerland, we process personal data under one or more of these legal bases (GDPR/UK GDPR style):

  • Contract: to provide products/services and fulfill your order.
  • Legitimate interests: to secure and improve the Site, prevent fraud, and operate our business (balanced against your rights).
  • Consent: for certain cookies/analytics/marketing where required, and for optional marketing communications.
  • Legal obligation: for tax, accounting, and other mandatory compliance.

6) How we share personal information

We share personal information only as needed for business operations, including with:
Service providers (processors)

  • website hosting and infrastructure providers,
  • e-commerce platform and site operations tools,
  • payment processors and payment networks,
  • shipping/logistics partners,
  • customer support tools (ticketing/helpdesk),
  • email delivery and marketing platforms (if you subscribe),
  • analytics and security/fraud-prevention providers (subject to your cookie settings where required).

Professional advisors

  • lawyers, accountants, auditors, insurers (as needed).

Legal and safety

  • when required by law, subpoena, court order, or to protect rights, property, or safety.

Business transfers

  • if we undergo a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction (subject to safeguards).

We do not sell personal information in the traditional sense. Some jurisdictions define “sale” or “sharing” broadly (e.g., certain advertising cookies); see Section 10 for opt-out rights.

7) International data transfers

We may process and store personal information in the United States and other countries where we or our service providers operate. If you are in the EEA/UK/Switzerland, we use appropriate safeguards for transfers (such as standard contractual clauses or other legally recognized mechanisms) where required.

8) Cookies and similar technologies

We use cookies and similar technologies (e.g., pixels, local storage) to:

  • enable core Site functions (shopping cart, login, checkout),
  • remember preferences,
  • understand Site performance,
  • support security and fraud prevention,
  • run analytics and marketing (where enabled).

Your choices:
Where required, we use a consent mechanism (cookie banner/settings) to let you accept or reject non-essential cookies. You can also control cookies through your browser settings, though some Site features may not function properly if you disable certain cookies.
If you maintain a separate Cookie Policy page, it should describe cookie categories and retention in more detail.

9) Data retention

We keep personal information only as long as necessary for the purposes described above, including:

  • Orders/transactions: retained for business records, warranties, dispute handling, and legal/tax compliance.
  • Accounts: retained as long as your account is active; we may retain certain records after closure as required/justified.
  • Marketing: retained until you unsubscribe or we no longer have a lawful basis to contact you.
  • Security logs: retained for a limited period consistent with security needs.

10) Your privacy rights

A. EEA/UK/Switzerland rights

You may have the right to:

  • access your personal data,
  • correct inaccurate data,
  • delete data (in certain circumstances),
  • restrict or object to processing,
  • data portability,
  • withdraw consent (where processing is based on consent),
  • lodge a complaint with a supervisory authority.

B. U.S. state privacy rights (where applicable)

Depending on your state of residence (e.g., CA and other states with privacy laws), you may have rights to:

  • know/access what personal information we collected,
  • delete personal information (subject to exceptions),
  • correct inaccurate personal information,
  • opt out of certain targeted advertising “sharing” (as defined by law),
  • limit certain uses of sensitive personal information (if applicable),
  • non-discrimination for exercising privacy rights.

How to exercise rights:
Contact us using the details in Section 1. We may need to verify your identity before responding. You may also designate an authorized agent where permitted by law.
Marketing opt-out:
You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

11) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

12) Children’s privacy

The Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to remove it.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on the Site and update the “Last updated” date above.