Privacy Policy — AlienTools LLC (alientools.com / shop.alientools.com)

Last updated: February 15, 2026

This Privacy Policy explains how AlienTools LLC (“AlienTools,” “we,” “us”) collects, uses, discloses, and protects personal information when you visit alientools.com and/or purchase from shop.alientools.com (together, the “Site”).

1) Who we are (Controller)

AlienTools LLC
522 W Riverside Ave Ste N
Spokane, WA 99201
United States
Phone: +1 520-216-4410
Email: info@alientools.com

If you have questions about this Privacy Policy or our data practices, contact us using the details above.

2) What this policy covers

This Privacy Policy applies to personal information we collect when you:

• browse the Site,

• create an account,

• place an order or attempt to place an order,

• contact support or communicate with us,

• subscribe to marketing communications (e.g., newsletter),

• participate in programs such as affiliate/referral or partner programs (where offered on the Site).

It does not cover third-party websites or services you may access via links on the Site. Those third parties have their own privacy policies.

3) Personal information we collect

We collect personal information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A. Information you provide to us

Depending on how you use the Site, you may provide:

• Identity and contact details: name, email, phone number, billing/shipping address, company name (if applicable).

• Account details: username/login credentials (passwords are stored in encrypted/hashed form where supported by the platform).

• Order and transaction details: items purchased, order history, invoice details, VAT/tax IDs (if applicable), communications related to orders.

• Customer support and communications: messages, attachments, and any information you choose to share with us.

B. Information collected automatically (Device/Usage data)

When you visit the Site, we may automatically collect:

• Device and connection data: IP address, browser type, device identifiers, operating system, language settings.

• Usage data: pages viewed, time spent, clicks, referring/exit pages, and similar interaction data.

• Approximate location: inferred from IP address (e.g., country/region).

• Cookies and similar technologies: described in Section 8.

C. Information from third parties

We may receive information from:

• Payment service providers (e.g., payment confirmation/status and limited billing details). Payment methods shown on the Site may include options such as PayPal, card payments, SEPA, Sofort, bank transfer, Bancontact, and Giropay (availability varies by region and checkout).

• Shipping/logistics partners (delivery status, tracking events).

• Marketing/analytics providers (aggregated reporting or campaign performance; depending on your cookie choices).

We do not intentionally collect “sensitive” personal information (e.g., health data, biometric data). Please do not submit sensitive information through the Site.

4) How we use personal information (Purposes)

We use personal information to:

Provide the Site and fulfill orders

• process and complete purchases,

• provide invoices/receipts and order confirmations,

• arrange shipping and delivery,

• handle returns, replacements, and customer service.

Manage accounts and customer relationships

• create and administer user accounts,

• respond to inquiries, support tickets, and warranty requests,

• provide important notices (e.g., policy changes, security updates).

Payments and fraud prevention

• process payments and verify transactions,

• detect and prevent fraud, abuse, and security incidents.

Improve and protect the Site

• troubleshoot, debug, and improve performance,

• analyze usage to improve products and user experience,

• maintain the security and integrity of systems.

Marketing and communications (where permitted)

• send newsletters and product updates (you can unsubscribe),

• measure and optimize marketing campaigns (subject to cookie/consent choices where required).

Legal and compliance

• comply with legal obligations (tax, accounting, export/import compliance, etc.),

• enforce terms and protect rights and safety.

5) Legal bases (EEA/UK/Switzerland visitors)

If you are located in the EEA/UK/Switzerland, we process personal data under one or more of these legal bases (GDPR/UK GDPR style):

• Contract: to provide products/services and fulfill your order.

• Legitimate interests: to secure and improve the Site, prevent fraud, and operate our business (balanced against your rights).

• Consent: for certain cookies/analytics/marketing where required, and for optional marketing communications.

• Legal obligation: for tax, accounting, and other mandatory compliance.

6) How we share personal information

We share personal information only as needed for business operations, including with:

Service providers (processors)

• website hosting and infrastructure providers,

• e-commerce platform and site operations tools,

• payment processors and payment networks,

• shipping/logistics partners,

• customer support tools (ticketing/helpdesk),

• email delivery and marketing platforms (if you subscribe),

• analytics and security/fraud-prevention providers (subject to your cookie settings where required).

Professional advisors

• lawyers, accountants, auditors, insurers (as needed).

Legal and safety

• when required by law, subpoena, court order, or to protect rights, property, or safety.

Business transfers

• if we undergo a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction (subject to safeguards).

We do not sell personal information in the traditional sense. Some jurisdictions define “sale” or “sharing” broadly (e.g., certain advertising cookies); see Section 10 for opt-out rights.

7) International data transfers

We may process and store personal information in the United States and other countries where we or our service providers operate. If you are in the EEA/UK/Switzerland, we use appropriate safeguards for transfers (such as standard contractual clauses or other legally recognized mechanisms) where required.

8) Cookies and similar technologies

We use cookies and similar technologies (e.g., pixels, local storage) to:

• enable core Site functions (shopping cart, login, checkout),

• remember preferences,

• understand Site performance,

• support security and fraud prevention,

• run analytics and marketing (where enabled).

Your choices:
Where required, we use a consent mechanism (cookie banner/settings) to let you accept or reject non-essential cookies. You can also control cookies through your browser settings, though some Site features may not function properly if you disable certain cookies.

If you maintain a separate Cookie Policy page, it should describe cookie categories and retention in more detail.

9) Data retention

We keep personal information only as long as necessary for the purposes described above, including:

• Orders/transactions: retained for business records, warranties, dispute handling, and legal/tax compliance.

• Accounts: retained as long as your account is active; we may retain certain records after closure as required/justified.

• Marketing: retained until you unsubscribe or we no longer have a lawful basis to contact you.

• Security logs: retained for a limited period consistent with security needs.

10) Your privacy rights

A. EEA/UK/Switzerland rights

You may have the right to:

• access your personal data,

• correct inaccurate data,

• delete data (in certain circumstances),

• restrict or object to processing,

• data portability,

• withdraw consent (where processing is based on consent),

• lodge a complaint with a supervisory authority.

B. U.S. state privacy rights (where applicable)

Depending on your state of residence (e.g., CA and other states with privacy laws), you may have rights to:

• know/access what personal information we collected,

• delete personal information (subject to exceptions),

• correct inaccurate personal information,

• opt out of certain targeted advertising “sharing” (as defined by law),

• limit certain uses of sensitive personal information (if applicable),

• non-discrimination for exercising privacy rights.

How to exercise rights:
Contact us using the details in Section 1. We may need to verify your identity before responding. You may also designate an authorized agent where permitted by law.

Marketing opt-out:
You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

11) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

12) Children’s privacy

The Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to remove it.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on the Site and update the “Last updated” date above.

Cookie Policy — AlienTools LLC (shop.alientools.com / alientools.com)

Last updated: February 15, 2026

This Cookie Policy explains how AlienTools LLC (“AlienTools,” “we,” “us”) uses cookies and similar technologies on alientools.com and shop.alientools.com (the “Site”).

Contact (privacy & cookies):
AlienTools LLC
522 W Riverside Ave Ste N, Spokane, WA 99201, United States
Phone: +1 520-216-4410
Email: info@alientools.com

1) What are cookies?

Cookies are small text files stored on your device (computer/phone/tablet) when you visit a website. Cookies help websites work, remember preferences, keep items in your cart, and (if enabled) measure traffic and support advertising.

We also use similar technologies such as pixels/tags, SDKs, and local storage. For simplicity, we refer to all of these as “cookies.”

2) Why we use cookies

We use cookies to:

• Run the store (cart, checkout, login, language selection, security)

• Remember preferences (e.g., region/language)

• Prevent fraud and protect the Site

• Measure and improve performance (where enabled)

• Marketing/advertising (where enabled)

3) Types of cookies we use

Depending on your location and your cookie choices, the Site may use the following categories:

A) Strictly necessary cookies (always on)

These cookies are required for the Site to function and can’t be switched off in our systems. They’re usually set in response to actions you take such as setting privacy preferences, logging in, or filling your cart.

Common examples (may vary by device/session):

• Cart & checkout: woocommerce_cart_hash, woocommerce_items_in_cart

• Session management: wp_woocommerce_session_*

• Security/login: wordpress_logged_in_*, wordpress_sec_*

• Preferences: wp-settings-*, wp-settings-time-*

• Consent storage (if a cookie banner is used): a cookie storing your consent choice (name varies)

Typical retention: session to ~2 days (varies by cookie and configuration).

B) Functional cookies (preferences)

These cookies help the Site remember choices you make (like language) and provide enhanced features.

Examples may include:

• Language/locale preference cookies (name varies)

• Shopping list / wishlist cookies (name varies)

Typical retention: session to months.

C) Analytics / performance cookies (optional)

These cookies help us understand how visitors use the Site (e.g., which pages are popular), so we can improve performance and user experience.

If enabled, they may collect:

• page views, clicks, referrers

• approximate location (via IP)

• device/browser information

Typical retention: session to months (varies).

D) Marketing / advertising cookies (optional)

These cookies may be used to deliver and measure ads, limit ad frequency, and build audiences for advertising platforms.

From scanning the shop, we observed marketing-related tracking components including:

• Meta (Facebook) Pixel (used for measuring PageView and related events)

• ClickCease (typically used to detect and reduce invalid/ad-fraud clicks)

Typical examples (if enabled):

• Meta Pixel: _fbp (often ~3 months), and fr (often ~3 months), plus similar identifiers (names/retention may vary by Meta and configuration)

• ClickCease: may use identifiers/cookies and logging to detect suspicious patterns (cookie names/retention can vary)

4) Cookie list (examples)

Because the Site’s plugins and providers can change over time, cookie names and retention may change. The list below reflects common cookies used by commerce sites like ours and items observed on the shop:

Strictly necessary

• woocommerce_cart_hash — remembers cart changes (session)

• woocommerce_items_in_cart — remembers cart contents (session)

• wp_woocommerce_session_* — maintains a session (often ~2 days)

• wordpress_logged_in_* / wordpress_sec_* — authentication/security (session)

• wp-settings-* / wp-settings-time-* — user/admin preferences (varies)

Marketing (optional, if enabled)

• _fbp — Meta Pixel browser identifier (often ~3 months)

• fr — Meta Pixel advertising cookie (often ~3 months)

Fraud prevention / security

• ClickCease-related identifiers/logging (names vary)

5) How to manage cookies

A) Cookie banner / consent tool (if shown)

If you are shown a cookie consent banner, you can use it to accept, reject, or customize optional cookies (analytics/marketing). Strictly necessary cookies remain enabled because the shop can’t function without them.

B) Browser settings

Most browsers let you:

• delete cookies

• block cookies (all or third-party only)

• alert you when cookies are set

Note: blocking cookies may break key features (cart, checkout, login, language settings).

Helpful general instructions (varies by browser):

• Chrome: Settings → Privacy and security → Cookies

• Safari: Settings → Privacy

• Firefox: Settings → Privacy & Security

• Edge: Settings → Cookies and site permissions

C) Advertising opt-outs

If marketing cookies are enabled, you can also manage ad preferences with third-party platforms (e.g., Meta ad settings). You can additionally use industry opt-out tools where available in your region.

6) Do Not Track

Some browsers offer a “Do Not Track” signal. Because there’s no consistent industry standard for interpreting DNT signals, we do not respond to DNT in a uniform way. Where required, we rely on consent tools and applicable legal requirements.

7) Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business practices. Updates will be posted on this page with a new “Last updated” date.

8) More information

For details about how we process personal information (including data collected via cookies), please see our Privacy Policy.

Returns Policy — AlienTools LLC

Effective date: February 15, 2026

This Returns Policy applies to purchases made at shop.alientools.com (and related AlienTools checkout pages). It explains how returns, exchanges, and refunds work.

Seller / Contact
AlienTools LLC
522 W Riverside Ave Ste N
Spokane, WA 99201
United States
Phone: +1 520-216-4410
Email: info@alientools.com

Returns shipping point: Returns are processed through our Arizona fulfillment/shipping location. Your return address will be provided with Return Authorization. Please do not mail returns to our Spokane address unless we specifically instruct you to.

1) Returns at a glance

• Return window: Request a return within 60 days of purchase.
• Condition: Items must be unused, in original condition, with all parts/accessories, and (if applicable) original packaging.
• Return Authorization required: You must obtain a Return Authorization (RA/RMA) before sending anything back.
• Refund method: Refunds are issued to the original payment method (unless a different method is required by law).
• Processing time: Typically processed within 5–10 business days after the return is received and inspected.

2) Eligibility

You may return eligible items if they meet all conditions below:

Eligible

• Standard tools and accessories that are unused, unmodified, and complete.
• Items returned with proof of purchase (order number / email receipt).

Not eligible (non-returnable)

• Items marked Final Sale, Clearance, or Non-Returnable at purchase.
• Used tools (including items showing wear, markings, contamination, or installation/use).
• Items missing parts, packaging, manuals, serial labels, or accessories, or items damaged due to improper return packaging.
• Gift cards (if offered) and digital/downloadable items (if offered).
• Custom or personalized items (if offered).

If a return arrives not meeting these requirements, we may refuse the return or apply a partial refund to account for missing/damaged components.

3) How to start a return (Return Authorization)

Email info@alientools.com with:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (required for damaged/defective items or shipping damage)

If approved, we will provide:

• A Return Authorization (RA/RMA) number
• The Arizona return address
• Packing/shipping instructions

Returns sent without authorization may be refused or delayed.

4) Return shipping & responsibility

• Change of mind / ordered the wrong item: You are responsible for return shipping costs. Original shipping charges are not refundable.
• Our error (wrong item shipped) or confirmed defect on arrival: We will provide instructions and, where appropriate, a prepaid return label or other resolution.

Please pack items securely. You are responsible for any loss or damage during return transit caused by inadequate packaging.

5) Refunds

After we receive and inspect your return:

• Approved refunds are issued to the original payment method.
• Refund timing is typically 5–10 business days after inspection/approval (your bank/card provider may take additional time to post the credit).
• Any applicable sales tax charged on the returned item(s) is refunded with the item price where required.
• If only part of an order is returned, we refund only the returned item(s) and applicable tax.

6) Exchanges

If you want an exchange, contact info@alientools.com. Exchanges depend on inventory availability. In many cases, the fastest option is to return the original item (if eligible) and place a new order.

7) Damaged, defective, or incorrect items

Please inspect your order upon delivery.

• Shipping damage or missing items: Contact us within 48 hours of delivery and include photos of the product, internal packaging, and the shipping box (including the shipping label).
• Defective or incorrect item received: Contact us within 7 days of delivery with photos/video showing the issue. We’ll work with you to repair, replace, or refund as appropriate.

8) Order cancellations

• Before shipment: You may request cancellation by contacting us as soon as possible. If the order hasn’t shipped, we’ll cancel and refund the order.
• After shipment: The order must follow the return process above.

9) Contact

AlienTools LLC
Phone: +1 520-216-4410
Email: info@alientools.com

Shipping Information (In-Stock Tools) — U.S. Orders

For tools that are in stock, you can choose your preferred FedEx shipping option at checkout. Available services and exact rates/estimates may vary based on your delivery address and the items in your cart. Once your order ships, you’ll receive tracking information by email.

FedEx shipping options (United States) and typical delivery times

(Transit times are FedEx estimates and begin after the package is handed off to FedEx.)

• FedEx Ground (business addresses): 1–5 business days within the contiguous U.S. (AK/HI: 3–7 business days).

• FedEx Home Delivery (residential addresses): 1–5 days within the contiguous U.S. (AK/HI: 3–7 days).

• FedEx Ground Economy (budget residential option): typically 2–7 business days (end of day).

• FedEx Express Saver (3-day): delivered on the third business day (businesses by 5:00 p.m., residences by 8:00 p.m.).

• FedEx 2Day: delivery in 2 business days (time varies by destination).

• FedEx 2Day A.M.: 2 business days, typically by 10:30 a.m. to U.S. businesses and by noon to most residences.

• FedEx Standard Overnight: next business day (businesses by 5:00 p.m., residences by 8:00 p.m.).

• FedEx Priority Overnight: next business day, typically by 10:30 a.m. to most businesses and by noon to most residences.

• FedEx First Overnight: next business day, typically by 8:00 a.m., 8:30 a.m., or 9:00 a.m. to most areas.

Important notes

• Delivery times can be affected by weather, peak shipping periods, holidays, rural/remote destinations, and carrier operations.

• The most accurate delivery estimate will be shown at checkout and on your tracking link after shipment.

Backorders

If a tool is on backorder, shipping time can vary based on production and restock timing. Please contact us for the latest estimate before ordering or if you need a firm delivery date:

AlienTools LLC — +1 520-216-4410 — info@alientools.com

General Terms and Conditions for the Alien Loyalty Federation Bonus Points Program (A.L.F.)

1. General Terms

The following terms and conditions (hereinafter referred to as “GTC’s”) apply to the participation of customers in the loyalty program (hereinafter referred to as “A.L.F. Program”) of the webshop of AlienTools LLC. As part of our A.L.F. Program, participants can earn A.L.F. Loyalty points by either purchasing goods via the webshop’s platform using their loyalty point account or via other A.L.F. Program Campaigns. The accumulated loyalty points will be used to generate store credits that can be used towards payment of orders in the online shop (excluding shipping).

2. Participation Requirements

Participation in the A.L.F. Program requires registration on the website via http://www.alien-tools.com/alf-program. By registering, the customer makes an offer to participate in the A.L.F. Program and accepts the GTC’s of the A.L.F. Program. AlienTools LLC will assign the customer a loyalty point account to their online customer account after complete registration (which includes a double opt-in function). For technical reasons, customers only can receive points when the order is completed online.

The customer is required to provide the correct data for registration and in case of changes, must immediately update the customer account.

Registration in the program authorizes AlienTools to send promotional emails regarding updates to the program, new products, sales, etc. to the email account on record associated with their account. Unsubscribing from this email list will result in the cancellation of participation in the A.L.F. Program and all points associated with this account will be deleted.

If the customer has determined that another person has gained knowledge of his access data or suspects misuse, that customer is required to inform AlienTools LLC immediately.

Customers that are enrolled in our Affiliate Program are not eligible for participation.

3. General Notes

(1) Administration of the A.L.F. Program Customer Account

The customer can regularly check the amount of his loyalty point balance in his AlienTools account at http://shop.alien-tools.com/my-account. In addition to the current number of loyalty points, AlienTools LLC also lists each point change in the loyalty point account (i.e. increase, decrease, cancellation, etc.) which can also be viewed by the customer.

(2) Fee for Participation in the A.L.F. Program

AlienTools LLC does not charge a fee for participation in the A.L.F. Program. The use of the program is completely free for the customer.

(3) No Cash Value of Points or Rewards

Any points accumulated within this program have no cash value and under no circumstances will the customer be entitled to a payout of the A.L.F. Program loyalty points or Store Credits.

4. How To Earn Points

(1) Points From Purchases

A.L.F. Loyalty points are earned by the customer with the purchase of products via the AlienTools webshop. For every 1€ of the value of the goods purchased (i.e. excluding shipping and taxes and deducting discounts), the customer receives 3 loyalty points, properly rounded up or down in order to determine the number of points. For orders that are not made online via the webshop, as well as for orders placed prior to logging in to the A.L.F. Program, the customer will not be awarded subsequent loyalty points.

The customer will be able to see the number of loyalty points earned with each transaction in their customer account and in the shopping cart during the order process. The expected loyalty points for each product will be displayed on the product detail pages of the AlienTools webshop. This value may be subject to change in the course of the order process, if the customer, for example, uses a discount code and thereby changes the value of the products.

Collected AlienTools Loyalty points will be credited to the customer upon order completion.

(2) Further Ways to Earn Points

There is the possibility to earn points via non-purchasing loyalty points campaigns, which are listed below:

• For the sharing of a social media post of AlienTools LLC or tagging AlienTools LLC in a post, the customer will receive a one-time credit of 100 loyalty points. (Maximum 1 per day per customer). To be eligible for points the user’s post must be marked as ‘public’ (otherwise tagging does not work), it must include something that is AlienTools relevant (our tools, our logos/merchandise, etc.), and based on your country’s requirements should have the note that it is an ‘advertisement’. AlienTools then has the right to share these posts on their social channels.

• For a rating/review of AlienTools on Facebook or Google the customer will receive a one-time credit of 500 loyalty points. (Maximum 1 time per customer per channel)

• On the birthday, which the customer used to register, the customer will receive a one-time credit of 1000 points.

• If the customer writes a testimonial for AlienTools, which can be used online (both on social media pages and AlienTools websites), the customer will receive a one-time credit of 2,500 loyalty points. If the customer provides a photo of themself for use with the referral the customer will receive a one-time credit of 3,500 loyalty points. (Maximum 1 per customer. AlienTools may use the testimonial and image for a minimum of 1 year on their website or social media sites. After a minimum of 1 year the customer may request that it no longer be used by written request to info@alien-tools.com).

• If the customer recommends AlienTools to another company that is not already a current or previous customer of AlienTools (using the ‘Refer a Friend’ function in the ‘My Account’ section of shop.alien-tools.com) and this results in the purchasing of a Test Set or other tools by this person, the customer will receive a one-time credit of 5,000 loyalty points.

(3) Additional Point-Earning Methods

AlienTools LLC reserves the right to offer other loyalty point campaigns in the future, which are not explicitly mentioned in these terms and conditions.

(4) Variations In Calculations

AlienTools LLC reserves the right to carry out time-defined campaigns in the webshop, which change the 1:1 exchange rate from the purchase value to the loyalty points to be obtained. Any change to the loyalty points exchange rate will be communicated in the online shop.

(5) Right to Cancel Points

AlienTools LLC has the right to delete loyalty points, if:
• There was an incorrect booking (i.e. wrong manual booking made by an AlienTools employee) of loyalty points
• There was a technical error in the webshop that led to incorrect bookings
• The customer has violated the conditions of participation
• There is a misuse by the customer (i.e. orders were placed only to collect points, orders were not paid)
• The customer revokes his order within the legal deadline.

5. Rewards Earned Through Points

(1) Store Credit

After the customer earns 1,000 loyalty points with the A.L.F. Program, they receive a ‘Store Credit Code’ worth 10 EUR. This voucher/coupon can be redeemed in the AlienTools Webshop when placing an order.

The total amount of coupons used in any one transaction cannot exceed the value of the order excluding shipping and tax (for technical reasons) and any partially used coupons will be considered ‘completely used’ (also for technical reasons). For this reason we ask that you use only coupons for the net amount of any transaction rounded to the lowest 10 Euros.

All Store Credits must be used within 365 days of the date issued and under no circumstances will the customer be entitled to a payout of accrued Store Credits.

(2) Access to Better Pricing

In addition, there are prizes awarded for the achievement of certain point goals which are determined and distributed by AlienTools LLC. The various point goals and discounts/prizes are as follows:

5,000 Points: Special Prize

20,000 Points: Special Prize and access to 5% better pricing in the shop (excluding sample boxes and special sale items)

40,000 Points: Special Prize and access to 10% better pricing in the shop (excluding sample boxes and special sale items)

60,000 Points: Special Prize and access to 15% better pricing in the shop (excluding sample boxes and special sale items)

6. Expiration of Loyalty Points/Rewards

Loyalty Points and Rewards earned through programs expire after 365 days from issuance. At this point a rolling 12-month calculation of total collected points (the basis for calculating access to better pricing levels) is not technically possible, therefore AlienTools will conduct a review of all accounts at the end of each year and determine if customers have earned enough points in the current year to stay in their given discount level. If it has been determined that the customer will lose their current discount level they will be informed by email.

7. Termination of A.L.F. Program/ Termination of the AlienTools LLC Webshop account

The customer can at any time without observing a notice period, cancel participation in the A.L.F. Program. The notice of termination occurs by sending an informal message via e-mail to info@alien-tools.com. The following information must be included in the message: first and last name, and the e-mail address with which the customer account opened. Upon termination, existing loyalty points expire. A payout of the accumulated A.L.F. Program Loyalty Points or rewards is not possible under any circumstances.

AlienTools LLC can give notice of termination with a 4 week grace period. Within this period, the customer can redeem existing loyalty points (minimum 1,000 points) for a voucher, otherwise they expire. If the termination takes place for a compelling reason (i.e. transactions were feigned by the customer, outstanding claims were not settled), the participation can be terminated without notice by AlienTools LLC. In this case, reasons for termination must be sent in writing to the e-mail address used for registration. Any loyalty points acquired up to this point, expire.

8. Change of A.L.F. Program Terms and Conditions

AlienTools reserves the right to change these terms and conditions with a notice period of 4 weeks. The customer will be informed of these changes per e-mail. The change of the conditions of participation is considered approved, if the customer does not object within 4 weeks after notification of change. AlienTools LLC will, in the event of an objection to the changes, properly terminate the customer’s participation in the A.L.F. Program.

9. Communication

All contractual information is communicated exclusively via the AlienTools LLC website or via e-mail. This includes, but is not limited to, notifications about changes to the terms and conditions or termination. The customer is responsible for using a valid e-mail address when registering.

The AlienTools LLC assumes no guarantee for the constant accessibility of its web server. Likewise, the successful delivery of the above-mentioned e-mails is not guaranteed due to technical reasons. The customer is responsible for ensuring that e-mails from AlienTools LLC are not blocked by customer or provider e-mail filters. AlienTools LLC sends the e-mails in standard formats that can be processed by all common e-mail services.

10. Data Protection

The current AlienTools LLC Privacy Policy applies. (https://alientools.com/legal-information) AlienTools LLC stores the loyalty points in the respective customer account. If the customer or AlienTools terminates according to para. 7, the A.L.F. Program loyalty points are deleted.

Participation Terms and Conditions for Alien Affiliate Alliance (A.A.A.)

1. Scope of Application

(1) These Participation Terms and Conditions (the “Terms” or “GTC”) govern the contractual relationship between AlienTools LLC, 522 W Riverside Ave Ste N, Spokane, WA 99201, United States (“AlienTools,” “we,” “us”) and participants (each, a “Partner,” “you”) in the Alien Affiliate Alliance Program (the “A.A.A. Program”).

(2) We provide the A.A.A. Program exclusively under these Terms. Any terms or conditions of the Partner apply only if we expressly agree to them in writing. Our failure to object does not constitute acceptance.

2. Formation of the Contract

(1) A contract between AlienTools and the Partner is formed only through our online application process at https://alientools.com/AAA (or the then-current application page). By applying, the Partner submits an offer to participate in the A.A.A. Program and agrees to these Terms. The contract is concluded only when we expressly accept the application (e.g., via email confirmation and/or activation of the Partner’s affiliate account).

(2) Participation is at our discretion. There is no entitlement to participate in the A.A.A. Program. We may reject or decline any application at any time, with or without stating a reason, to the extent permitted by applicable law.

3. Object of the Contract

(1) The purpose of this contract is the Partner’s participation in the A.A.A. Program to promote AlienTools products and drive sales through our website. Participation is free. We may provide Partners with promotional materials (the “Advertising Materials”) through the A.A.A. Program. We may offer multiple campaigns at the same time (“Campaigns”).

(2) The Partner is responsible for placing approved Advertising Materials on the Partner’s website and/or social media accounts registered with the program (the “Partner Website/SMA”). The Partner may decide whether to place the materials and for how long, and may remove them at any time.

(3) For successfully referred transactions (e.g., completed, paid orders), the Partner may receive a commission based on the applicable Campaign terms and Section 7.

(4) The A.A.A. Program does not create any other legal relationship between the parties beyond this agreement.

4. Methods of Operation of the A.A.A. Program

(1) The Partner must provide the requested information during the application process. After approval, an affiliate account may be created through which the Partner can view and manage A.A.A. Program activity.

(2) For Campaigns, we may provide tracking links, coupon codes, or other promotional assets that enable us to identify users who click through from the Partner Website/SMA. The Partner must use the provided tracking method as instructed to enable tracking.

(3) The affiliate account may provide access to certain performance/statistical data regarding the Advertising Materials and referrals.

5. Our Duties

(1) We may provide a selection of Advertising Materials (e.g., banner ads, text links, videos, images) for individual Campaigns.

(2) We will use commercially reasonable efforts to track referrals to our site (“Leads”) via the Partner’s tracking links and to attribute eligible orders (“Sales”) to the Partner.

(3) We operate our website and services at our sole discretion within technical limits. We do not guarantee uninterrupted or error-free availability. We may change or discontinue products, pages, checkout flow, and Advertising Materials at any time.

(4) We will pay commissions in accordance with Section 7, subject to eligibility, verification, and these Terms.

6. Partner’s Rights and Obligations

(1) The Partner may use Advertising Materials only on the approved Partner Website/SMA. The Partner may not modify Advertising Materials unless we expressly approve the change in writing. Advertising Materials may only be used for the purposes described in this agreement.

(2) The Partner is solely responsible for the content and operation of the Partner Website/SMA and must not publish or link to content that violates applicable law, infringes third-party rights, or could harm AlienTools’ reputation. We may, but are not obligated to, review Partner content. Prohibited content includes, without limitation:

• racism, hate, or harassment

• glorification of violence or extremism

• incitement to unlawful acts, threats, or violence

• defamation, libel, slander

• unfair/deceptive trade practices

• copyright or other IP infringement

• sexual harassment or exploitation

Such content may not appear on the Partner Website/SMA, and the Partner may not link to such content.

(3) Abuse and fraud are prohibited. The Partner may not generate Leads or Sales using deceptive or unfair methods that violate applicable law or these Terms. Prohibited practices include, without limitation:

• generating Leads/Sales under false pretenses (e.g., using false identities, unauthorized third-party information, or false/non-existent order data)

• using advertising methods that enable tracking without visibly displaying the Advertising Materials, or displaying them in a materially different form than intended

• “cookie dropping” or setting cookies/identifiers without a user’s voluntary, informed click on the Advertising Materials

• cookie spamming, forced clicks, affiliate hopping, postview attribution manipulation, or similar affiliate fraud

• using layers, add-ons, iFrames, scripts, toolbars, or other technology intended to manipulate tracking or inflate Leads/Sales

• bidding on or using AlienTools trademarks, brand terms, domain names, or confusingly similar terms in search ads, keywords, social ads, or domain names without our prior written consent

• copying our website/landing pages/creative, or creating websites that are likely to cause confusion as to affiliation beyond the affiliate relationship

• using AlienTools logos, trademarks, product images, or site content except as expressly permitted by the program or with our written consent

(4) The Partner must comply with all applicable laws and platform rules, including advertising/endorsement disclosure requirements (e.g., clearly disclosing affiliate relationships and sponsored content where required).

(5) Email marketing that includes AlienTools Advertising Materials or promotes AlienTools is permitted only if (a) we approve it in writing in advance, and (b) every recipient has provided valid consent where required by applicable law (e.g., CAN-SPAM compliance, and additional consent rules where applicable). The Partner is solely responsible for compliance with email marketing laws and for maintaining required records.

(6) The Partner must promptly remove Advertising Materials when requested by us, including from any site/account where we no longer want our materials displayed.

(7) The Partner may not run context-based ads (including Google Ads) that include AlienTools brand terms, trademarks, or product names as keywords or ad copy without our prior written consent.

(8) The Partner must not attempt to attack, interfere with, or bypass our website, tracking, or security systems. Prohibited conduct includes attempts to override security mechanisms; use of automated scraping tools; or distributing malware (viruses, worms, trojans), brute-force attacks, spam, or any procedures that could harm the A.A.A. Program, tracking, or users.

7. Commission

(1) The Partner may receive a performance-based commission from AlienTools LLC for eligible completed Sales generated through Partner Leads.

(2) A commission is payable only if all of the following are met:

• the Sale resulted from the Partner’s advertising activity

• the Sale is successfully tracked by our system

• the Sale is reviewed, approved, and confirmed by us

• there is no abuse or violation of Section 6(3)

(3) A “Sale” means a completed order placed by an end customer on our website that is paid in full and not cancelled, refunded, or reversed. Cancellations, chargebacks, returns, or reversals are not commissionable. Reversals occurring more than 8 weeks after the end customer’s payment may be disregarded at our discretion.

(4) Orders placed by the Partner or the Partner’s family members are not commissionable.

(5) Orders generated from placements where we requested removal of Advertising Materials are not commissionable from the time we requested removal.

(6) Tracking rules: Unless otherwise specified for a Campaign, attribution is determined by our tracking system under a “Last Click/Last Cookie Wins” model with a 30-day cookie window. We are not responsible for commissions where tracking fails due to technical issues, user settings (e.g., cookie blocking), ad blockers, or factors outside our reasonable control.

(7) Commission rates and eligible products are defined in the applicable Campaign description and/or the Partner dashboard.

(8) Commissions are paid in USD. Partners are responsible for any taxes due on commissions. We do not add VAT.

8. Billing and Payouts

(1) We may provide a monthly statement of commission activity in the Partner dashboard, typically within 15 days after month-end. The Partner must review statements promptly and submit written objections within 14 days of posting/availability; otherwise, the statement is deemed accepted.

(2) Approved commission amounts generally become payable 30 days after the end of the month in which the end customer’s payment was received, provided that any applicable minimum payout threshold is met (e.g., $25 USD). If we allow payout below the threshold, we may apply a processing fee (e.g., $5 USD) which will be deducted from the payout.

(3) Payout method: We may pay commissions via PayPal to the Partner’s PayPal account on file, and/or other methods made available in the dashboard. If bank transfer is used, the Partner is responsible for any bank fees, which may be deducted from the payout.

(4) The Partner is responsible for ensuring that all payout and tax information is accurate and up to date and must notify us of changes. The Partner is responsible for any issues caused by incorrect information.

(5) The Partner is solely responsible for reporting and paying taxes on commissions and for complying with any tax documentation requirements (e.g., W-9/W-8 forms if requested). The Partner agrees to indemnify and hold AlienTools harmless from third-party claims arising from the Partner’s tax reporting obligations.

9. Liability

(1) To the fullest extent permitted by applicable law, AlienTools is liable without limitation only for damages caused by our gross negligence or willful misconduct, or where liability cannot be limited under applicable law.

(2) For ordinary negligence, our liability is limited to direct damages arising from breach of a material obligation, and only up to the foreseeable amount typical for the contract.

(3) We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of goodwill, or business interruption, except where such limitation is prohibited by law.

(4) These limitations also apply to the personal liability of our employees, agents, and representatives.

10. Indemnification / Contractual Penalty

(1) The Partner agrees to indemnify, defend, and hold harmless AlienTools and its officers, employees, and agents against claims arising from the Partner’s participation in the A.A.A. Program, including alleged infringement of third-party rights, unlawful advertising practices, or violations of these Terms. Reimbursable costs include reasonable attorneys’ fees and costs of defense.

(2) If the Partner engages in abuse under Section 6(3), we may withhold commissions and/or seek damages. We may also apply reasonable contractual penalties or chargebacks for confirmed fraud, not to exceed twelve (12) times the Partner’s highest monthly commission earned in the prior six months, to the extent permitted by applicable law. Additional rights and remedies remain unaffected.

11. Rights of Use

(1) Advertising Materials and other AlienTools content are protected by intellectual property laws. For the duration and purpose of this agreement, we grant the Partner a limited, non-exclusive, non-transferable, revocable license to use the Advertising Materials solely as permitted by these Terms.

(2) Any modification, duplication, distribution, or public reproduction beyond the license granted requires our prior written consent.

12. Confidentiality

(1) The Partner must keep confidential any non-public business information obtained through the A.A.A. Program, including performance data, campaign terms, and operational details, and use it only for purposes of this agreement. This obligation continues after termination.

(2) The contents of this contract and related documents are confidential unless we make them publicly available.

(3) The Partner must ensure employees/contractors assisting with performance are bound by confidentiality obligations at least as protective as these Terms.

13. Contract Term, Termination, and Account Suspension

(1) This agreement begins upon our acceptance and continues until terminated.

(2) Either party may terminate this agreement at any time, with or without cause, by notice via email.

(3) We may terminate immediately for cause, including:

• material breach (including Sections 6(2), 6(3), 6(4), 6(8))

• failure to correct a violation after notice

• fraud/abuse or reasonable suspicion of fraud/abuse

(4) Notice by email is effective when sent to the email address on file in the Partner’s account. We may also terminate by disabling access to the Partner dashboard/account. The Partner may terminate by requesting deletion/closure of the account, where available.

(5) After termination, the Partner must immediately remove all AlienTools Advertising Materials, links, and related content from the Partner Website/SMA.

(6) Leads and/or Sales generated after termination do not create any obligation to pay commissions.

(7) Instead of termination, we may suspend (“lock”) the Partner account if the Partner is inactive or if there is reasonable suspicion of misuse. We will notify the Partner of the reason for suspension and may reinstate the account once resolved. Leads/Sales generated during suspension are not commissionable.

14. Final Provisions

(1) If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be replaced by a valid provision that most closely reflects the original intent.

(2) We may modify these Terms from time to time. We will notify Partners by email and/or by posting updated Terms. Continued participation after the effective date constitutes acceptance. If the Partner does not agree, the Partner may terminate participation.

(3) Governing law: These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules.

(4) Venue/Jurisdiction: If a dispute cannot be resolved informally, the parties agree that exclusive venue and jurisdiction shall be the state and federal courts located in Spokane County, Washington, unless applicable law requires a different venue.

(5) Contract language: The contractual language is English. If translations are provided, they are for convenience only, and the English version controls in the event of conflict.